Thread:Watermelonoutburst/@comment-35313887-20181203160445/@comment-36011709-20190427112013

Dear Eva,

Thanks for getting in touch with us.

Thanks for taking the time to let us know.

I’m so sorry you’re unhappy that some of your Cool Creations are no longer showing up in the Life app. We want everyone to have the best experience with us, so I understand how upsetting this must have been.

Instead for us to better assist you, would lyou be able to provide us the following information:

- account name

- what kind of contents and when it was posted before. Were they images?

- have they been approved for posting before?

Listening to fans like you helps us get better, so thanks again for letting us know we got it wrong this time.

We want to make sure we're doing a good job for you, so you’ll always find the link to a four-question survey in our emails. Please tell us how we did today:

LEGO Survey link

Please let us know if you need anything else.

Kind regards,

Lewis LEGO® Service