Thread:Watermelonoutburst/@comment-35313887-20181203160445/@comment-36011709-20190429013626

Another person from lego named mirhan just reply to me saying:

Dear Eva,

Thanks for getting in touch with us.

I’m sorry you’re having a problem with your LEGO® App.

When an app isn’t working right, we always suggest you delete the app, restart your device and then download the app again. Doing this will often fix the problem. Can I check also if you have used the same LEGO ID when logging in the last time to save your creation? And where were the pictures uploaded to ? Which gallery is that?

If you’ve already tried that and it didn’t work, we just need a bit more info.

• What mobile device and version are you using? (e.g. iPhone 6, Samsung Galaxy S5, etc.)

• What operating system and version are you using? (e.g. iOS 8.4, Android 5.1.1)

• What LEGO App and version are you using? (e.g. LEGO City MyCity Version 1.0.2)

• Where did you download the app? (e.g. iTunes, Google Play)

• Can you give me any more details about the problem you’re having? (e.g. my app crashed when starting level 2)

We’re also more than happy to help you fix the issue over the phone. Please visit service.LEGO.com/contactus if you need to find our phone number and business hours.